Return and Refund Policy
At Ms Jay Beauty Care we take great pride in the quality of our products and the level of service to our customers. As a customer we want you to be happy with the purchase and should you not completely be satisfied, you can return the product and we will either replace it or credit your account subject to below terms:
We require you to notify our reception within 7 days or email [email protected]
You can send Whats App to +267 74284716.
Unfortunately if 7 days have gone by since your purchase, we cannot offer you a refund, exchange or any re do treatments.
To be eligible for return, the product must be undamaged, unused and in the same condition that you received it. It must also be in the original packaging with all seals still intact.
We only replace items if they are defective or damaged.
To complete your return or exchange we require a receipt or proof of purchase.
Items that were purchased when on sale are not refunded
Gift Cards are non refundable
To return your product, you should send it to:
Ms Jay Beauty Care
Remmogo Crossing Mall
Gaborone
You will be responsible for paying for shipping costs for your item.
Shipping Info
We ship world wide. The shipping charge will be paid to the shipping company by customers upon arrival. Orders are ussually packed and ready to ship daily Monday to Friday between 9am and 3pm
Ms Jay Beauty Care is responsible for lost or stolen packages in transit. We will replace an order if you do not receive the item within 10 business days
If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are shipped, we cannot change the shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package. Ms Jay Beauty Care is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error.
For enquiries, send an email to [email protected], we will provide a response as soon as we can.
How To Use
Serums
Vitamin C, Hyaluronic Acid, Brightening Serum, Collagen serum
Apply serum morning and evening befre the moisturizer/cream/lotion/gel.
Salicylic Acid Serum
For the first week, apply every two days preferably in the evening. If the skin drys up or peels, reduce the use to once a week. Apply sunscreen on top if you wish to use the serum in the morning.
Creams
Apply morning and night after the serum.
Sunscreen
Apply every morning after moisturizer/cream. Re apply in the afternoon if you spend more time outdoors